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Walkthrough Media Photos Support

To get the photos click on the link in the email we sent. You can also copy and paste the link into your web browser.

The photos should start downloading automatically from Dropbox, an industry leader in secure file sharing solutions.

You do not need a Dropbox account to access the photos. We maintain a paid Pro account that allows us to share the photos with anyone who has access to the internet.

If you get an error message the photos may still be in the process of uploading to Dropbox. Try again in a few minutes. If you still get an error after ten minutes contact us so we can troubleshoot the problem.

Do not attempt to download the photos to your phone or iPad, the file is compressed and will not open. Use a laptop or desktop computer.

To increase download speed the photos are compressed into a folder called a zip file, carrying the extension .zip.

You do not need to download, install or purchase special software to open the zip file. Microsoft has included built-in .zip support in versions of Microsoft Windows since 1998 and Apple has included built-in .zip support in Mac OS X 10.3 and later. Most free operating systems have built in support for .zip in similar manners to Windows and Mac OS X.

To access the photos on a Windows PC follow these instructions.

Please note that even though you may be able to see the photos in the folder after it has been downloaded to your computer you will NOT be able to do anything with them UNTIL they have been extracted.

1. Click on the link to download the folder then locate the folder you downloaded.

2. Right-click the folder and select the Extract All option from the menu that appears.

3. Paste or Save the photos to a new location.

4. You can now use your photos normally.

If you are using a Mac all you need to do is click on the link to download the folder. As soon as the file has completely downloaded open the folder and use your photos.

Self Help Resources:

Read more about Dropbox here.

Read more about .zip files here.

Read about our Terms Of Service here.

Read more about extracting files from a zipped compressed folder here.